Kitimat British Columbia

General queries: hello@dupreandmoore.com

Wholesale queries:

wholesale@dupreandmoore.com

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© 2020-2021 Du Pré and Moore

SHIPPING POLICY

How long will it take for you to ship my order?

We will do all we can to ensure your order is dispatched within 2-4 business days of your order being placed.

 

Do you offer free shipping to Kitimat or Terrace?  

We offer complimentary studio pick up for residents of Kitimat and Terrace.  For Kitimat residents, we will also happily deliver your order free of charge. Terrace, we will also deliver to you free of charge every week on Wednesday.  

(Terrace, please note that if you place your order before 12 noon on Tuesday, we may or may not be able to deliver your order the next day.  Under certain circumstances it may be delivered the following Wednesday.)

Do you ship outside of Canada? 

At this point, we are only shipping to destinations in Canada and the US.  We are, however, actively in the process of upgrading our shipping options in order to offer our home and body fragrance products further afield. 

Do you offer Express shipping?

Unfortunately, due to our remote location, Express shipping is not available.  We highly recommend placing your order at least 9-12 business days prior to when you need it.

Do you offer shipping refunds?

Yes, we do.  If your order costs less to ship than what you paid, then we will refund you the difference. 

RETURN POLICY

Due to the nature of our products, we do not accept returns or exchanges.  

We do take every precaution to ensure your order arrives to you in the same pristine condition it left our studio in.  However, If your order arrives to you damaged, please email us within 7 days.  We may require photos of the damage before we offer you a refund or replacement.