Kitimat British Columbia

General queries: hello@dupreandmoore.com

Wholesale queries:

wholesale@dupreandmoore.com

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© 2019 Du Pré and Moore

FREQUENTLY ASKED QUESTIONS

What are your candles made of? 

All of our candles are hand crafted using only sustainably sourced soy wax.  We have chosen this vegetable based wax because it burns cooler and slower, therefore increasing the life of your candle.  Another benefit to soy wax is, unlike paraffin, it burns much cleaner, making it a much better option for the benefit of you and your family, as well as the environment.  Lastly, unlike beeswax, soy wax is 100% vegan, which is VERY important to us. 

What is the burn time for your candles?

Our 16oz candles have a burn time of +/- 60 hours. The 8oz candles have a burn time of +/-30 hours, and our travel tins have a burn time of +/- 20 hours.  Our 10.5oz Essentials range candles has a burn time of +/- 50 hours.  All burn times are approximate and dependent upon environmental factors, ie. air flow. 

Why don't you use paraffin wax in your candles?

There are a few reasons why we choose to not use paraffin wax.  Paraffin is a by-product of petroleum making it not very healthy to breathe in and it also leaves the black soot if the candle is burned too close to the wall.  It also burns very hot, shortening the life of your candle.  

How long will it take for you to ship my order?

We will do all we can to ensure your order is dispatched within 2-3 business days of your order being placed.  In most cases, however, your order can be sent out tin 1-2 business days. 

Do you ship outside of Canada? 

At this point, we are only shipping to destinations in Canada and the US.  We are, however, actively in the process of upgrading our shipping options in order to offer our home and body fragrance products further afield. 

Do you offer Express shipping?

We highly recommend ordering your candle(s) at least 9-12 business days (depending on your location) before you will need it.  If by chance you still require your order to be expedited, please contact us prior to placing your order and we will adjust shipping for you accordingly.  Please be aware though that we can not guarantee shipping times due to our location as well as outside factors that we have no control of.

Do you offer wholesale?

We are currently finalising our wholesale information so we can start offering our products to retailers near you.  If you are a retailer and you're interested in carrying our products, please email us.  Alternatively, you can also complete our online wholesale form, which you can find here